At VPSClouds, we strive to provide the best services to our customers. However, we understand that there may be times when you need a refund. This policy outlines the circumstances under which refunds are issued and the process for requesting one.

1. Eligibility for Refunds
Refunds may be requested under the following conditions:

• 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all new VPS hosting plans. If you are not satisfied with our services within the first 30 days, you can request a full refund of the amount paid, excluding any setup fees or add-ons.
• Service Downtime: If we fail to meet our 99.99% uptime guarantee due to issues on our end, you may be eligible for a service credit or a partial refund, as detailed in our Service Level Agreement (SLA).

2. Non-Refundable Items
The following items are non-refundable:

• Setup fees or any other one-time charges.
• Domain registration or renewal fees.
• Add-on services (e.g., additional storage, backups, SSL certificates) unless specified otherwise.
• Payments made after the 30-day refund period.

3. Refund Process
To request a refund, please follow these steps:

• Contact our support team within 30 days of your purchase by submitting a ticket or emailing [Your Contact Information].
• Provide details such as your account information, reason for the refund, and any relevant supporting documents.
• Our team will review your request and notify you of the decision. Refunds are typically processed within 7-10 business days.

4. Refund Method
Refunds will be issued through the same payment method used for the original transaction. If the payment was made via credit card, refunds may take 5-10 business days to appear on your statement.

5. Service Termination and Cancellations
If you choose to cancel your service before the refund period ends, you will still be eligible for a refund if you meet the refund criteria. However, cancellation does not automatically initiate a refund; you must contact us to request it.

6. Changes to Refund Policy
VPSClouds reserves the right to update or modify this refund policy at any time. Changes will be posted on this page, and the revised policy will become effective immediately upon posting.